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Product Care and Cleaning

  • What is Keetan bottles made from?

    Every of Keetan bottles, tumblers and food jars is made from kitchen-grade 18/8 stainless steel. And the lids, straws and other accessories coming with Keetan bottles are also made from food-grade and durable tritan or polypropylene. Just enjoy your cold drinks with Keetan bottles. We guarantee your safety and health!

  • Can Keetan bottles rust?

    No. Every of Keetan bottles, tumblers and food jars is made from kitchen-grade 18/8 stainless steel, which is credibly durable and does not rust.

  • Can I put the Keetan bottles in the dishwasher?

    No. Keetan bottles are not suitable for cleaning in household dishwashers as this can result in irreparable damage to surface finishing and double-wall vacuum insulation. However, the lids, straws and other accessories are suitable for cleaning in a dishwasher separately if needed.

  • How do I clean the bottles, tumblers and food jars?

    We highly recommend hand wash for every of Keetan bottles, tumblers and food jars. Put your bottle or tumbler in relatively-warm, soapy water for about 15 minutes. Then clean every part of your bottles and lid thoroughly with our highly-recommended Keetan brush. Finally, put your bottles aside to air dry with lids off. We recommend hand-washing your bottles once a day.

  • Is the package coming with Keetan bottles recyclable?

    Yes. All Keetan packages are made from recyclable and reusable materials. Keetan is committed to our sustainable development.

  • Can I put the Keetan bottles, tumblers and food jars in the microwave oven, refrigerator or freezer?

    No. We highly recommend not putting your amazing Keetan bottles in the microwave oven, refrigerator or freezer as this may result in the irreparable damage to surface finishing and double-wall vacuum insulation.

Orders and Shipping

  • Can I edit or cancel my order?

    Once you receive your confirmation email, you will have up to two hours to cancel and receive a full refund. After this it will be very difficult for your order to be cancelled because it has already been processed.

  • How long does it take to process my order?

    We start to process your order immediately you place your order and your order will be shipped in 3 business days.

  • How do you ship your Keetan bottles?

    Keetan bottles are shipped via USPS Ground or Amazon Fulfillment in US and UK. For international addressees, we ship via trackable local shipping channels.

  • Does Keetan ship to US addresses only?

    No. Keetan supports international shipping. However, we provide the best shipping experience to addresses in US and UK.

  • Can Keetan ship to international address?

    Yes. Keetan supports international shipping from our manufacturing warehouses. International shipping fees will be applied when you choose international addresses. International shipping may take longer than shipping to US and UK addresses due to logistics arrangement. You will receive an email containing shipping tracking code.

  • What if I receive a wrong order or products with defeats?

    We are sorry to let you receive a wrong order or products with defeat. Please contact us immediately via support@mykeetan.com with your order number and photos taken for these products. We will ship a new and right product to you for free.

Warranty and Return

  • How long does it take to process my order?

    Were sorry you return your order. We accept return for up to 30 days after your purchase date for US and UK orders, and up to 45 days for international orders. Before you ship out your return, please contact us via support@mykeetan.com for return authorization. As long as Keetan bottles are not used with its original packaging intact (especially its barcode), we will issue a full refund immediately our warehouse receives and confirms your return. Please be informed the return shipping cost will not be covered by Keetan bottles. We also do not accept return of customized Keetan bottles due to re-sell concerns.

  • How can I get return address?

    Please contact us via support@mykeetan.com with your order number so that we can provide the return address. Please be informed the return shipping cost will not be covered by Keetan bottles and we do not offer free return.

  • How long is product warranty of Keetan bottles?

    We offer up to one year of product warranty with manufacturing defeats. You can contact us via support@mykeetan.com for warranty issues and wed be happy to assist on this.

Customization

  • What is the fee associated with customization?

    One-color Screen Printing

    We charge $5 per item for orders of 100 or less. For orders with 100 to 500, the $5 charge will be waived, and we only charge $10 screen configuration fee for the entire order. For orders with more than 500 items, we do not charge any customization fee.

    Please enquiry if you need more than one color for your screen printing.

    Laser Engraving

    We charge $5 per item for orders of 10 or less. For orders with more than 10 items, the $5 charge will be waived.

    Ultraviolet Coating

    We charge $5 per item for orders of 30 or less. For orders with more than 30 items, the $5 charge will be waived.

  • What is the minimum order when discount applies?

    The minimum order when discounts applies is 100. Please enquiry for further information.

  • How can I pay for my order?

    We accept payment via several popular vendors, including credit (Visa, Mastercard, American Express, etc.), PayPal, Amazon Pay. We are always working seamlessly with our partners to ensure your payment is easy, quick and secure.

  • Can Keetan ship to international address?

    Yes. Keetan supports international shipping from our manufacturing warehouses. International shipping fees will be applied when you choose international addresses. We provide air delivery and ocean shipping to international addresses, which depends on your choice. International shipping may take longer than shipping to US and UK addresses due to logistics arrangement. You will receive an email containing shipping tracking code.

  • Can Keetan help create my logo?

    While the technical and design teams in Keetan bottles will do our best to convert the design you provided to look great on Keetan bottles, unfortunately, we do not create new logos or artworks as part of our service.

  • What is the requirement for the logo or artworks we provided to Keetan for customization?

    We have a pre-defined size requirement for the logo or artworks you provided to us for customization. The width should be less than 40mm and the height depends on your product selection. Our technical team member will provide a suggestion once you confirm your artworks or logo.

  • What file type do I have to provide for artwork or logo customization?

    Your logo and artwork should be provided in jpg., png., AI or ESP file version, which are in high resolution so that our technical team can efficiently convert your artworks.

  • How long does the customization take for my logo or artworks?

    Typically, we produce your customized bottles, tumblers and food jars in two weeks once your artworks or logo has been approved and we received your full payment. This time cannot be rushed as we process all orders in a first-come-first-customize production queue.

  • Where will our logo or artworks be placed on the surface of Keetan bottles?

    We will work to place your logo or artworks on the opposite of Keetan bottles logo.

  • Can we return the customized Keetan bottles?

    No. We do not accept return of customized Keetan bottles due to re-sell concerns since they are customized for YOU only. However, if you find your customized Keetan bottles arrive with defects, please immediately email us at support@mykeetan.com with photos, wed be here to help you to deal with it.