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Shipping and Return

Shipping: We will ship your order within 48 hours and you will receive a notification email. Orders received on weekends and national holidays will be processed on the next business day. All orders will be shipped free of charge on the standard shipping. Extra fees need to be paid for express shipping.

 

Return

30 days of Return Guaranteed

We accept return up to 30 days after receiving your Keetan bottles, if your bottle(s) are in the original packaging with UPS codes intact.

 

Process

Before returning your item(s), please reach out to us via support@mykeetan.com for return address and authorization. We will issue a full refund as long as our warehouse receives your item(s) in its original product status. Keetan will not hold responsibility for any return that gets lost in the post, so we strongly recommend you use a highly secured posting service for return.

 

Cancellation or Amending

If you need to cancel your order or remedy your order information before we dispatch your Keetan bottle(s), please email to us via support@mykeetan.con immediately. But it is not guaranteed due to some technical issues, so be very careful before putting your orders.

 

Arriving with defects?

If you receive your Keetan bottle(s) in defects, please do not hesitate to let us know via support@mykeetan.com immediately. Please do remember to attach your photos of defected product for our confirmation. Once your reporting confirmed, we will dispatch brand new Keetan bottle(s) to you free of charge.

 

Product quality and customer satisfaction is our ultimate performance index for Keetan.